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STREAMYX UPDATES

posted Aug 3, 2010, 3:16 AM by Jacob Cheng

 

Kindly be informed that the objective for this Streamyx updates are to emphasize and clarify regarding some of the Streamyx packages in the market that create uncertainty amongst Front liners, Sales and

Channel team. Hence, to ensure that all the communication is done smoothly and accurately, we are pleased to inform the updates for the following Streamyx packages:

 

1. Streamyx Cool UNIPACK

2. Pakej Jalur Lebar TM dengan Netbook

3. Blockbuster Deals

4. Discontinuation of Super Upgrade Deals package and Como Smart Savers Plan

 

1.      STREAMYX COOL UNIPACK

 

a. Streamyx Cool UNIPACK Package Offerings:

Speed             Price

384 kbps         RM38

512 kbps         RM53

1 M                  RM68

2 M                  RM83

4 M                  RM88

 

·         Customer will not be charged for the first 2 weeks to allow for netbook delivery.

·         It is applicable for TM Homeline and TM Home Prepaid as well.

·         Minimum subscription period is 24 months.

·         Administrative fee is RM600 for any early termination. Early termination includes relocation of premise.

·          Normal Streamyx T&C applies.

 

 Requirement for registration

B1. Students Eligibility

·         Preferably 1st or 2nd year MALAYSIAN students studying in IPTA/IPTS or at least 2 years before completing the course.

·         Currently pursuing for Diploma or Degree courses.

·         The students must come from low income family with monthly household income of less than RM5000 per month

·         PART TIME STUDENT FOR DIPLOMA OR DEGREE COURSES AT ANY INSTITUTION IS NOT ELIGIBLE FOR THE PACKAGE

 

Documents requirements

1. Photocopy of Student’s IC .

2. Photocopy of Student’s Pass card.

3. a. Photocopy of parent’s income statement, OR

    b. Endorsement from University on the application form, OR

    c. Acknowledgement letter from university.

 

Note:

The letter / endorsement must be stamped / issued by:

·         Students Affair Department (HEP) OR

·         University’s Registrar OR equivalent department from the university.

 

The acknowledgement letter shall contain the following information:

a. Acknowledge the applicant is from the university and currently is pursuing degree or diploma and year of study.

b. Acknowledge the applicant is coming from a low income family with monthly household income must be RM5000 or less

c. Important Notes

·         The package will be available up to 100,000 successful applications only.

·         For Streamyx application with new TM Homeline subscription the charges are as follows:

o   Deposit: RM75

o   Connection Fee: RM50 (waived)

o   Stamped Duty : RM10

o   Internal Wiring

- RM30 – RM50 (Payable to the installer)

- For first 5 meter – RM50

- Subsequent charge for every 1 meter – RM5 / meter

 

2.      PAKEJ JALUR LEBAR TM DENGAN NETBOOK (LOW INCOME PACKAGE)

 

a.       Pakej Jalur Lebar TM Dengan Netbook Offerings:

 

           Speed                                                               Price

Komputer 1Malaysia *Netbook HP

384 kbps                                                         RM38                     RM59

512 kbps                                                         RM53                    RM74

1 M                                                                  RM68                    RM89

2 M                                                                  RM83                    RM104

4 M                                                                  RM88                    RM109

 

·         Customer will not be charged for the first 2 weeks to allow for netbook delivery.

·         It is applicable for TM Homeline only.

·         Minimum subscription period is 24 months.

·         Administrative fee is RM600 for any early termination. Early termination includes relocation of premise.

·         Normal Streamyx T&C applies.

*The package price for HP netbook will reduce by RM21 starting from 25th month onwards

 

b. Requirement for registration

B1. Customers Eligibility

Eligible for New Customers only.

·         Open for Low Income family residing at Non USP areas. For Urban areas, includes low cost housing area, PPR and Low Cost flats. For rural areas includes FELDA, FELCRA and Kampung.

·         The individual must be from low income family with monthly household income of RM3,000 and below for rural residents throughout the country and monthly households income of

·         RM5,000 and below for those staying at urban areas.

·         Each customer is eligible to subscribe to 1 package only

 

B2. Documents requirements

·         Photocopy of IC

·         Photocopy of applicant’s payslip or J Form (must be endorsed by the company)

·         Applicants without pay slip or J form:

- To fill up the section 6 in the application form

 

c. Where to Apply

·         Application at TMpoint

- For any walk in application, TMpoint can proceed with registration if all requirements above are fulfilled.

- Should TMpoint in doubt of the eligibility, TMpoint may refer to CS PTT for verification.

·         List of Non USP areas (please refer to Attachment 1)

·         Rakan Niaga appointed by Consumer Sales (please refer to Attachment 2)

·         Sales Event by Consumer Sales (please refer to Attachment 3)

 

d. Important Notes

·         The package will be available up to 100,000 successful applications only.

·         For Streamyx application with new TM Homeline subscription the charges are as follows:

o   Deposit: RM75

o   Connection Fee: RM50 (waived)

o   Stamped Duty : RM10

o   Internal Wiring

- RM30 – RM50 (Payable to the installer)

- For first 5 meter – RM50

- Subsequent charge for every 1 meter – RM5 / meter

 

3. BLOCKBUSTER DEALS

 

a. DECT Phone eligibility for Broadband:

·         Free DECT Phone is applicable for NEW subscription & upgrading speed only.

·         Not applicable for upgrading within Blockbuster Deals package.

·         No DECT Phone will be given for SAME SPEED migration.

·         Below is the scenario for Dect Phone eligibility:

Scenario Eligibility for new DECT phone 

1.       New Streamyx Blockbuster Deals Application 512k,1M, 2M, 4M                                                                                                                 Yes

2.       New Streamyx Blockbuster Deals Application 384kwith RM10 package                                                                                                    Yes

3.       New Streamyx Blockbuster Deals Application 384k without RM10 package                                                                                            No

4.       Existing Streamyx Blockbuster Deals 384k withoutRM10 package upgrade to higher speed within Blockbuster Deals                YES

5.       Existing Streamyx customer migrate to Streamyx Blockbuster Deals at higher speed (speed upgrade)                                     Yes

6.       Existing Streamyx customer migrating to Streamyx Blockbuster Deals (speed maintained)                                                            No

7.       Upgrade speed within Streamyx Blockbuster Deals packages                                                                                                                      No

 

b. DECT Phone Brand

 

·         TM does not specify any brand for the dect phone

·         Model of Dect Phone may varied depending on availability of stocks.

·         Please do not promise the dect phone brand to upsell any Streamyx packages.

 

c. DECT Phone Redemption

 

·         Dect phone for Streamyx Blockbuster Deal 1.0M, 2.0M, 4.0M and Voice Deal RM48,RM68 application will be couriered to customers until further notice.

·         Customers who subscribed for Streamyx Blockbuster Deal 384K, 512K and Voice Deal RM28, RM38 need to redeem the dect phone at any nearest TMpoint.

 

 

4. DISCONTINUATION OF SUPER UPGRADE DEALS AND COMBO SMART SAVERS PLAN PACKAGE

 

Kindly be informed that the SUPER UPGRADE DEALS AND COMBO SMART SAVERS PLAN PACKAGE is

withdrawn from the market EFFECTIVE IMMEDIATELY. Hence, all the collaterals related to these packages need to be removed instantaneously.

The withdrawal of these packages is to encourage sales focusing the selling for Blockbuster Deals.

For your information, the pricing plan for Super Upgrade Deals and Combo Smart Savers Plan are only

available until 7 July 2010 for the processors to clear all the back log orders.

 

TQ

 
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