 What is MNP? Mobile Number Portability (MNP) is the ability for users to switch to a new mobile service provider, while retaining their existing mobile number. How long does it take for activation?
New Registration - 1 working day MNP Registration - 2 to 4 working days
Will I receive any SMS notification regarding the status of my port request?
Yes, you may receive the SMS notifications as below:
1. Successful Validation: "Dear customer, your Celcom port request has been accepted & activation are in progress. An SMS confirmation to change SIM card will be sent to you within 24 hours. Thank you."
2. Upon Failed Validation:
"Dear customer, your Celcom port request has been rejected by your previous service provider. Please contact Celcom for further details @ 1-300-111-000. Thank you."
3. Upon Successful Provisioning:
"Congratulations! Your Celcom service has been activated. Please insert your Celcom SIM card now to start enjoying the Fastest Network, Widest Coverage & Best Rates." What are the criteria of successful porting? - Customer's Name and NRIC number must tally with the one in the current service provider’s records - No overdue amount with current service provider
- No outstanding contract obligations with current service provider - Supplementary number(s) need to be ported together with principal number - Credit Limit is not exceeded - Account is active |
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